Raajaprastha Voyages (hereinafter referred to as “Raajaprastha Voyages,” “we,” “us,” or “our”) values and respects the privacy of its users (hereinafter referred to as “You” or “Your”). This Privacy Policy outlines the basis on which any personal data we collect from You or that You provide to us via our website or offices will be processed. We are committed to maintaining the confidentiality of the information You provide. This Privacy Policy applies to any individual who books, purchases, intends to purchase, or inquires about any product(s) and/or service(s) offered by Raajaprastha Voyages through our website or offices, including our headquarters in Aluva, Kerala, and our branch office in Bromley, London. By making a booking/purchase or submitting your personal data via our website or offices, You agree to the transfer, storage, and processing of such information. If You do not agree to the use of Your personal data as described, we will be unable to accept your booking, and You should refrain from using our website.
We may collect personal information from You, including but not limited to: Name, address, email address, and telephone number. Date of birth, credit/debit card details (in encrypted form) with expiration dates, and banking details. Passport details (e.g., passport number, issue and expiry dates) and visa-related documents. Aadhar details, PAN details, and photographs. Medical conditions, disabilities, and related medical certificates, if applicable. Professional qualifications and other relevant details. We may also collect information about Your computer and visits to our website, including traffic data, location data, IP address, operating system, and browser type. This information is used for system administration and to analyze user behavior to enhance our services. Additionally, we may keep a record of Your correspondence or phone conversations for training, monitoring, and customer service purposes.
The primary purposes of collecting, storing, transferring, or sharing Your information are: To communicate with You regarding bookings/purchases. To send booking confirmations and updates on transaction status. To provide tour-related information and notifications of changes in bookings. To resolve complaints, disputes, or inquiries. To allow our customer service team to assist You. To detect and prevent fraudulent or criminal activity. To fulfill our contractual obligations with You or third-party service providers. To ensure the website content is tailored for optimal user experience.
We may share Your personal information with service providers, including but not limited to: Hotels, airlines, destination management companies, and transport service providers. Business partners such as banks, insurance companies, international SIM card providers, and visa consulates. While we take care to partner with reputable providers, we encourage You to review their respective privacy policies as their use of Your information is beyond our control. We may also disclose Your personal information when required by law to comply with legal processes or to exercise or defend our legal rights.
We may use the information collected during inquiries or bookings to contact You via email or phone with updates and offers related to our products and services. You may opt out of receiving such communications at any time by sending a request to unsubscribe. We will never share Your contact details with third parties for marketing purposes without Your express consent. Your feedback and opinions are valuable to us. We may conduct online surveys to gather Your input to improve our services. Participation in these surveys is optional. By booking with us, You consent to the use of photographs captured during tours for marketing and advertising purposes on our website and other platforms.
While we use stringent security measures, including SSL (Secure Socket Layer) technology, to protect Your information, no system is entirely foolproof. Any transmission of data via the internet is at Your own risk. We strongly advise You to keep login credentials, including passwords, confidential. If You withdraw consent to provide personal information, we may be unable to provide services or grant full access to our website.
All intellectual property, including the Raajaprastha Voyages brand name, logo, trademarks, and copyrighted materials, is exclusively owned by us. Unauthorized use or reproduction of these assets is prohibited and may lead to legal consequences.
You are responsible for ensuring that all information You provide is accurate and complete. Raajaprastha Voyages will not be liable for the authenticity of data submitted by You.
This Privacy Policy may be updated periodically. By using our website or services, You agree to comply with the latest version of the policy. We recommend reviewing this document regularly. If You believe we have not adhered to this Privacy Policy, please contact us via email, and we will address Your concerns promptly.
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